Cancellation policy
Cancellation policy
Right of Withdrawal for Consumers
(Consumer means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)
Returns | Return Process
If you decide to return the goods, you can fill out and print a return form. The link to the return form can be found in the order confirmation email previously sent to you.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day:
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you or a third party designated by you, who is not the carrier, takes possession of the goods, if you have ordered one or more goods as part of a single order and they are delivered together;
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you or a third party designated by you, who is not the carrier, takes possession of the last good, if you have ordered several goods as part of a single order and they are delivered separately;
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you or a third party designated by you, who is not the carrier, takes possession of the last partial delivery or the last item, if you have ordered goods that are delivered in multiple partial deliveries or pieces.
To exercise your right of withdrawal, you must inform us (ZSU GmbH, Subbelrather Str. 17, 50823 Cologne, Phone: +49 (0) 221 99 222 6620, Email: shop@zsu-gmbh.eu) by means of an unambiguous statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from you choosing a delivery method other than the least expensive standard delivery offered by us), without delay and no later than 14 days from the day we receive your notification of withdrawal from this contract. We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in any case, you will not incur any fees as a result of this reimbursement.
We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods back before the 14-day period has expired.
You will bear the direct costs of returning the goods.
You will only be liable for any diminished value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their condition, properties, and functionality.
Exclusion or Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- for the delivery of goods that are not pre-manufactured and for the production of which an individual selection or specification by the consumer is decisive or which are clearly personalized to the consumer’s needs;
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which can be delivered no earlier than 30 days after the contract was concluded and whose current value depends on fluctuations in the market which are beyond the control of the entrepreneur;
- for the delivery of newspapers, magazines, or illustrated magazines, except for subscription contracts.
The right of withdrawal expires prematurely in the case of contracts:
- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal was removed after delivery;
- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.